MemEx

Improve member experience results by following care patterns and factors that influence what is important to your members.

Next-Level Benefits:

Suite of proprietary indicators that measure your population’s healthcare experience.

Quarterly updates showing how experience is changing over time.

Stratification of results by provider group, member demographic categories, or custom groupings.

Measures experience at a population level via claims, not a sample via survey.

Correlates with industry-standard experience measures such as appeals, complaints, and disenrollment.

Results support detailed improvement programs targeting enhanced member experience.

Comprehensive Population Experience Insights

Measure factors influencing experience for your entire population and not just a small sample influenced by response rates.
Quarterly Trend Tracking

Look at up-to-date changes over time with quarterly analyses that show directional trends in results.
Decode Experience Drivers

Determine the specific drivers of experience and how it varies for different member profiles and provider groups.
Monitor, Intervene, Elevate Experience

Analyze and tune experience interventions proactively and consistently.
Benchmark Experience with STARS Precision

Compare experience indicator trends against experience measure results from Stars programs or surveys.